Refund Policy

At Travelmoon International, we strive to provide exceptional travel experiences. We understand that plans may change, and we are committed to supporting our clients. Please review our refund policy carefully:

1. Service Cancellation by Travelmoon:

   • If Travelmoon International cancels a service due to unforeseen circumstances, you are eligible for a full refund for that particular service.

2. Client-Initiated Cancellations:

   • Refunds for client-initiated cancellations are subject to the specific terms and conditions of each service. Please review the cancellation terms at the time of booking.

3. Non-Refundable Services:

   • Certain bookings, such as discounted services or promotions, may be non-refundable. This will be clearly indicated at the time of purchase.

4. Refund Request Process:

   • To request a refund, please contact our support team at mail@travelmoondmc.com with your booking details. Refunds will be processed to the original payment method and may take up to 7-10 business days.

5. No Cancellation or Refunds:

   • For some services, cancellation or refunds are not available. If you encounter any issues, please reach out to our support team, and we will assist to the best of our ability.